Now you can fine-tune access across your HelloShift account with role-based permissions. Assign roles that match team responsibilities so staff see exactly what they need — and nothing more.

• Greater security: Protect sensitive information by limiting access.

• Clarity for staff: Reduce confusion by aligning permissions with responsibilities.

• Flexible setup: Create the right balance between transparency and control.

👉 Learn more about role-based permissions →

🔧 Fixes and Improvements

• Optional “Dial First” feature
  Choose whether incoming calls should ring your hotel number first or go directly to HelloShift AI. This gives you more flexibility to decide how calls are handled.
  👉 Learn more about Dial First →