Managing costs shouldn’t mean compromising service. With the new Messaging Segment Calculator, you can preview how many message segments (and costs) each guest message will use—helping you keep Twilio charges low while still delivering the right communication.

• Stay in control: See how message length and encoding affect costs.

• Save money, keep quality: Shorter, optimized messages reduce fees without hurting guest experience.

👉 Learn how to manage guest messaging costs →

🔧 Fixes and Improvements

• Print checklists when needed
  Export and print checklists for teams that prefer working offline.
  👉 All about checklists →

• Delay chat widget opening
  Choose when the chat widget appears to create a smoother guest experience.
  👉 See chat widget settings →