Skip to main content- Contactless Check-in SetupSet up mobile check-in for your hotel — customize the guest flow, ID verification, payments, and registration cards.
- Check-in TrackingTrack guest check-in progress in real time — see who has started, completed, or skipped mobile check-in.
- Shopping FeatureOffer guests the ability to browse and purchase items, services, or add-ons through HelloShift's shopping feature.
- Kiosk Self-CheckinSet up a self-service check-in kiosk for your hotel lobby using HelloShift's tablet-based kiosk mode.
- Digital TippingEnable cashless tipping for housekeeping and staff — guests tip via mobile check-in or QR code in HelloShift.
- Guest GuidebookCreate a digital guest guidebook with local recommendations, property info, and house rules for your hotel.
- TriggersSet up automated actions triggered by guest events — send messages, update rooms, or create tasks on check-in or checkout.
- Voice AI AssistantLearn about the Voice AI Assistant and post-call follow-up features
- What Happens When a Guest CallsSee how HelloShift's Voice AI handles incoming calls — from greeting to FAQ answers to post-call follow-up actions.
- AI AutomationsSet up AI-powered automations to handle guest requests, route messages, and trigger actions in HelloShift.
- AI Assistant ConfigurationConfigure HelloShift's AI Assistant to handle guest questions automatically — set up FAQs, tone, and escalation rules.
- Guest Payments OverviewCollect credit card payments and deposits during mobile check-in — secure, PCI-compliant processing in HelloShift.
- Credit Card Authorization FormsSend a secure link that lets a remote third party authorize charges for a guest's stay — signed evidence, card on file, optional immediate charge.
- Guest Services: reservations, itineraries and the services logLog shuttles, dinners and activities on a reservation, send guests a live itinerary link, download the day's manifest, and let tasks follow each service.