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Feature Requests

Have the AI Assistant answer booking questions, check availability, and guide guests through reservations—reducing staff workload while capturing more direct bookings.

In Review

Booking support in AI Assistant (let the AI handle booking inquiries)

Fernando Santos

Easily reach your guests with targeted text messages or emails directly from HelloShift. Perfect for confirmations, reminders, and promotions—no need for extra tools.

Marketing communication (send SMS or emails right from HelloShift)

I would like to be able to set base amounts on occupancy numbers for the managers to follow. Hotels are always changing so scheduleing is not the same day to day

Predectivie AI Scheduling

Team HelloShift

I would like to have a report I can print per individual housekeeper so they know what rooms they are assigned each day

Completed

Printable Housekeeping Report per Housekeeper

Terra Wagner

Offer guests add-ons like spa packages, late checkout, or dining upgrades through a built-in upsell cart. Boost revenue while enhancing the guest experience.

Shopping cart for upsells (sell extras during guest journey)

I want to be able to merge duplicate guest profiles directly within the HelloShift Guest Directory. Currently, profiles are synced from the PMS, but having a manual merge option in HelloShift would help manage duplicates more effectively.

Merge Guest Profiles in Guest Directory

Outlook Inn

I want an option to place an automated out-of-office message between specific hours (e.g., 9 PM and 7 AM) because our front desk is not staffed 24 hours. This would help manage guest expectations when they message us during those times.

Automated After-Hours Out-of-Office Message

Marcos Oliveira

I want to be able to add a dedicated notes section or text input field to checklist templates so that staff can provide written feedback or details directly on the checklist, rather than just checking off items. This is important for tracking specific details like hot tub readings or maintenance notes.

Notes Section in Checklist Templates

Jordan Hullett

I want to be able to assign a checklist item to multiple individuals simultaneously. Currently, you can only assign to one person or a department. I would like to see an "add assignee" button similar to how tasks work, so I can assign a checklist item to two or more specific people. This is important for tasks that require collaboration between specific individuals.